Last updated: June 2026

1. Who this agreement is between

These Terms of Service ("Terms") are an agreement between you (a church, ministry, or individual using Church Operating System, also called "the Platform") and Tiidon Innovations Limited ("we", "us", "the Provider"), the operator of the Platform. By creating an account, registering a church, or otherwise using the Platform, you agree to these Terms.

2. What the Platform is

Church Operating System is a multi-tenant church management system that lets a church ("Tenant Church") manage members, attendance, giving, events, communications, and related ministry data. Each Tenant Church's data is logically separated from every other Tenant Church.

3. Accounts and roles

• The person who registers a church becomes its initial Church Admin and is responsible for managing user accounts, roles, and permissions within that church.
• Church Admins are responsible for the accuracy of the data entered, for assigning appropriate roles to staff/leaders, and for ensuring leaders who can access member data have accepted the Platform's Data Protection Agreement.
• You are responsible for keeping your login credentials confidential and for all activity under your account.

4. Subscriptions, trials, and billing

• Tenant Churches may register for a free trial or a paid subscription plan. Plan features and pricing are shown at checkout and may change with reasonable notice.
• Where payment is collected (e.g. via mobile money or bank transfer), it is processed through the payment method shown at checkout; the Provider does not store your full payment credentials.
• Failure to pay may result in suspension of access; data already entered will be retained for a reasonable grace period before any action described in our deletion/retention policy.

5. Acceptable use

You agree not to use the Platform to: violate any applicable law; upload unlawful, defamatory, or harmful content; attempt to access another church's data without authorization; interfere with the Platform's normal operation; or resell or sublicense the Platform without our written consent.

6. Your data, our access

As between you and us, your church owns the data it enters about its own members, finances, and ministry activity. We access that data only as needed to operate, secure, support, and improve the Platform, or as required by law. See our Privacy Policy for details on how member and visitor data is handled.

7. Suspension and termination

We may suspend or terminate access for breach of these Terms, non-payment, or activity that risks the security or integrity of the Platform or other tenants' data. Where a church account is deleted, data is moved to a recoverable trash state for a limited period before permanent deletion, as described in our data retention practices.

8. Service availability

We aim to keep the Platform available and reliable but do not guarantee uninterrupted access. Planned maintenance will be communicated where practical.

9. Limitation of liability

The Platform is provided "as is." To the maximum extent permitted by law, the Provider is not liable for indirect, incidental, or consequential damages arising from use of the Platform. Nothing in these Terms limits liability that cannot be limited by law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the Platform or by email to Church Admins. Continued use after changes take effect constitutes acceptance.

11. Contact

Questions about these Terms can be sent to the support contact listed in the Platform's settings or footer.